Privacy notice
This Privacy Notice applies to the processing of personal data of individuals (“Data Principals” / “you” / “your”) by Excelra Knowledge Solutions Private Limited (“we”, “us” or “our”) in connection with our website, products, services, and business operations.
This Privacy Notice is issued in compliance with Section 5 of the Digital Personal Data Protection Act, 2023 (the “Act”) read with Rule 3 of the DPDP Rules, 2025.
1. Personal data that we process
Depending on the nature of your interaction with us, we may process the following personal data: Your name, your company’s name, your mobile number, ID Card number / passport number, address, your business email address, your country and other data collected that could directly or indirectly identify you along with such other information provided by you on our website.
2. Purpose of processing
Personal data is processed only for the following purposes:
- Deliver, update and enhance the product and services We provide to You;
- Improve and optimize the operation and performance of Our product and services;
- Diagnose problems with and identify any security risks, errors, or needed enhancements to the product and services;
- Detect and prevent fraud and abuse of Our product, services, and systems;
- Collecting aggregate statistics about use of the product and services and optimize our product and services;
- Send relevant updates, promotional materials, and newsletters, ensuring that You are informed about Our latest offerings and developments;
- Understand and analyze how You use Our product and services.
3. Your rights as a data principal
You have the following rights under the Act:
- Withdrawal of consent – you are entitled to withdraw your consent for the processing of your Personal Data;
- Access to information – you are entitled to know more regarding our processing activities in respect of your Personal Data;
- Correction and Erasure of Personal Data – you may request correction, completion, updating, or erasure of your Personal Data where it is inaccurate, incomplete, misleading, or no longer required;
- Grievance Redressal – you are entitled to register a complaint with us regarding our use of your Personal Data or any unsatisfactory performance of our obligations towards you;
- Right to Nominate – you are entitled to query or nominate someone to exercise your rights as a data principal.
To exercise these rights, write to us at: dpo@excelra.com.
4. Grievance redressal and complaints
If you have questions or grievances about your data processing:
- Contact our Data Protection Officer (DPO) at dpo@excelra.com
- If unresolved, complain to the Data Protection Board as and when the same is instituted.
5. Security and breaches
We implement reasonable security safeguards to protect your data. In case of a breach, we will notify you immediately with details (nature, extent, timing), potential consequences, mitigation steps, and contacts for support.
Personal data is retained only for as long as necessary to fulfil the purposes stated above or as required under applicable law.
6. Special notes for children or persons with disabilities
If you are under 18 (a child), we require verifiable consent from your parent/guardian before processing.
If you have a disability, consent must come from your lawful guardian.
